Reference

mentarijitu Privacy Policy: What We Collect and Why

At mentarijitu, our Privacy Policy sets out exactly what personal information we hold, how it is used to keep your account secure, and the choices you have over…

Account data protectionDANA, OVO, GoPay & QRIS payment privacyCookie controlsData retention scheduleYour right to request deletion

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What Data We Collect and How It Is Used

mentarijitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the details you provide — your name, email address, phone number and the wallet or bank details you link for deposits and withdrawals. Payment identifiers from DANA, OVO, GoPay, QRIS, virtual account numbers and bank transfer references from BCA,

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BRI, Mandiri or BNI are stored only long enough to process and verify each transaction. We do not sell or rent your personal information to third parties. Device identifiers and session logs are kept to detect unauthorised access attempts and to keep your account accessible from
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your registered mobile. All data handling by mentarijitu depends on local law and the jurisdiction from which you access the platform.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you have a question about this Privacy Policy, want to request a copy of the data we hold on your account, or need to flag a concern about how your payment details have been handled, our support team is available around the clock. You can reach us through live chat on the site, by email via our contact page, or through our Telegram channel for faster responses during peak hours in Makassar and across Indonesia.

Team online

Live Chat

Reach our privacy support team directly through the live chat widget on any mentarijitu page. Available 24 hours a day, seven days a week for data and account queries.

Email Support

Send a written privacy request via the contact form on our site. We aim to respond to data access or deletion requests within three business days of receiving your message.

Telegram Channel

Our Telegram support channel handles urgent privacy questions, including wallet identifier disputes and account-data status checks, with typical reply times under two hours.

DATA HANDLING PRACTICES

How We Keep Your Account and Payment Data Secure

Our approach to data security covers every layer of your account — from the moment you enter your phone number for verification to the point a QRIS withdrawal clears to your wallet.

Encrypted Storage

All account credentials and payment references — including DANA and OVO wallet IDs — are stored using encryption at rest. We never hold raw wallet passwords or bank PINs at any point in the transaction flow.

Cookie Controls

Session cookies help keep you logged in during your lobby visit. You can clear or block non-essential cookies through your browser settings at any time without losing your account access or payment history.

Phone Verification

Your registered phone number acts as a second identity check before any withdrawal is processed. This step applies whether you withdraw via GoPay, bank transfer or a virtual account linked to BNI or Mandiri.

Retention Schedule

Transaction records are kept for the period required by applicable rules, after which they are deleted from our active servers. You may request the current retention window for your specific account data via email.

Third-Party Access

Payment processor partners receive only the minimum data needed to route your QRIS or bank transfer. They operate under data agreements that mirror the standards described in this Privacy Policy.

Deletion Requests

You have the right to request that we delete personal data tied to your account where local law permits. Submit the request through live chat or email and our team will confirm the outcome within five business days.

Privacy Policy Questions We Hear Most Often

The questions below cover the data and privacy concerns that come up most frequently from people opening or managing an account at mentarijitu. If your question is not listed here, our live chat team can clarify any point in this Privacy Policy directly.

We collect your name, email address, phone number and the payment identifiers you use — such as your DANA wallet ID or QRIS reference — to verify your identity and process transactions. No additional data is collected without your knowledge.

Payment processors receive only the reference data needed to route a transaction via OVO, GoPay or a virtual account. We do not sell or pass your full payment profile to any advertising or data-broker networks.

We keep transaction records for the period required under applicable rules. Once that window closes, the data is removed from active servers. You can request the specific retention period for your account via our email support channel.

Yes. Submit a data access request through live chat or the email contact form. We will confirm what personal data is associated with your account within three business days, where local law permits this process.

All data practices described in this Privacy Policy apply to accounts accessed from Indonesia. Specific rights or restrictions around data retention and deletion depend on local law in your region.

QRIS scan data is cleared after payment confirmation. Bank transfer references from BCA, BRI or Mandiri are kept for audit purposes during the applicable retention window, then deleted according to our standard schedule.

Send a deletion request through live chat or email. Our team will review the request, confirm which data can be removed where local law permits, and provide a written outcome within five business days.

mentarijitu Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Support

Telegram Channel

How We Keep Your Account and Payment Data Secure

Encrypted Storage

Cookie Controls

Phone Verification

Retention Schedule

Third-Party Access

Deletion Requests

Privacy Policy Questions We Hear Most Often

01 What personal data does mentarijitu collect when I open an account?

02 Does mentarijitu share my payment details with third parties?

03 How long does mentarijitu keep my account and transaction data?

04 Can I request a copy of the data mentarijitu holds on my account?

05 How does the Privacy Policy apply to players in Indonesia accessing mentarijitu?

06 What happens to my QRIS or bank transfer data after a withdrawal is processed?

07 How do I ask mentarijitu to delete my personal data?

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